Privacy Policy
Effective Date: January 1st, 2025
At Syntexa (“we,” “our,” or “us”), we are committed to safeguarding your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, purchase our digital products, or utilize our services (collectively, the “Services”). By using our website or Services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you sign up, purchase digital products, or contact us, we may collect:
Account Information: Name, email address, phone number, password, and billing details.
Contact Information: Information shared through forms, customer support, or direct communications.
b. Content Information
Uploaded Content: Files, details, or media shared with us for customization or support.
User-Generated Data: Feedback, reviews, or other communications you provide.
c. Usage Data
We automatically collect data about how you use our website and products through cookies and similar technologies, including:
Technical Data: IP address, browser type, device details, and operating system.
Activity Data: Pages visited, features used, and time spent on our site.
d. Payment Information
When you purchase digital products (e.g., templates, mockups, CRM), we collect payment details such as card information and billing address. Payments are securely processed by trusted third-party payment providers; we do not store complete payment details.
2. How We Use Your Information
We use the collected information to:
Provide and deliver our digital products and services
Process transactions and confirm purchases
Manage your account and personalize your experience
Communicate updates, promotions, and support messages
Improve website functionality and monitor performance
Comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell or rent personal data. We may share it in the following cases:
Service Providers: Payment processors, hosting companies, analytics tools, and customer support platforms.
Legal Compliance: When required by law, court orders, or regulatory authorities.
Business Transfers: If Syntexa undergoes a merger, acquisition, or sale of assets, user data may be transferred.
4. Data Security
We use industry-standard safeguards, including encryption, secure servers, and restricted access, to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.
5. Cookies and Tracking
We use cookies and similar technologies to enhance user experience:
Essential Cookies: Necessary for website functionality
Performance Cookies: Help us analyze usage and improve performance
Functional Cookies: Store your preferences and settings
You can disable cookies in your browser, but some site features may not function properly.
6. Your Privacy Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal data
Restrict or object to data processing
Opt out of marketing communications
Request data portability
To exercise your rights, please contact us at support@syntexa.com.
7. Data Retention
We keep personal data only as long as necessary:
Orders & Transactions: Up to 7 years (for compliance and tax purposes)
Support Communications: Up to 2 years
Marketing Data: Until you opt out or withdraw consent
8. International Data Transfers
As Syntexa serves customers worldwide, your information may be transferred across countries. We implement appropriate safeguards (such as GDPR-compliant mechanisms) to ensure your data is protected during transfers.
9. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover such data, it will be deleted immediately.
10. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” For major changes, we may notify you via email or a website notice.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
Email: support@syntexa.com
